Arun TS Senior AI Product Manager
Resume
Immediate Joiner · Open to Product, Services & Consulting Firms

16+ Yrs Experience · 12+ Yrs Product Delivery & Ownership · 8+ Yrs PO / PM

Arun TS

Senior AI Product Manager building enterprise B2C & B2B products that move from strategy to production scale.

Most AI PMs manage pilots.
I ship and scale production.
Download resume Explore work & architecture Book a 30-min chat
Chennai, IndiaOpen to Hyderabad / Bengaluru / PuneInternational & Remote

Hands-On IC + Squad & Ecosystem Guidance

Owning KPIs & delivery for my 6–8 member cross-functional squad while guiding, coaching, and onboarding POs & junior PMs across squads (indirect, no reporting line).

Arun TS, Senior AI Product Manager

Production outcomes

Evidence over adjectives.

B2C Scale · Google CCAI

8.3M+

Customer Assist sessions

79% deflection · 72% containment · 12.2% reduction in call-in ratio

Customer Trust

89%

Customer satisfaction (CSAT)

Sustained across millions of live retail & contact-centre sessions

B2B GenAI · Agent Assist

35%

Lower handling time (AHT)

2,000+ daily agents · 85%+ user confidence · 18% response quality lift

Regulated Banking · CBA

$15M

Green Loan platform TCV

Delivered on schedule across Sydney & India with full regulatory compliance

Internal AI Velocity · Gemini & Claude Code

90% Faster

Org-Wide User Story Tool & Live CCAI/GCP Telemetry

Co-built an org-wide Gemini user story generator cutting creation time by 90%, and personally engineered a near real-time utilization dashboard using Claude Code connected to Google CCAI & GCP.

Executive Recognition · Verizon India

CXO Award

Creative Excellence (2024) & Spotlight Nomination

Recognised at executive leadership level for product innovation and delivery excellence, alongside zero-failure Visa, Mastercard & UnionPay certifications (2M+ transactions) at FIS Global.

Selected work

Products used in the real world.

Enterprise platforms spanning B2C conversational AI, B2B agent productivity, and regulated digital banking.

01

B2C · Google CCAI

Customer Assist Chatbot

Owned and scaled a production conversational AI chatbot for retail and contact-centre customers—tracking adoption and KPI trends via a custom Claude Code + GCP utilization dashboard.

  • 8.3M+ sessions
  • 89% CSAT
  • 79% deflection
  • 72% containment
  • 12.2% call-in reduction
02

B2B · GenAI Platform

Agent Assist Platform

Built and owned the GenAI platform used daily by 2,000+ retail contact-centre agents—spanning LLMs, agentic AI workflows, RAG pipelines, chunking/vector retrieval, and golden-dataset evaluation.

  • 2,000+ daily agents
  • 35% AHT reduction
  • 85%+ user confidence
  • 18% quality lift
03

Banking · Digital Lending

Green Loan Platform (CBA)

Served as onsite product anchor in Sydney for Commonwealth Bank of Australia (via HCL), leading REST API integration strategy across loan origination, credit decisioning, and disbursement.

  • $15M TCV
  • 60% fewer miscommunications
  • 40% fewer integration tickets
  • Full compliance

Interactive Architecture · How I Ship GenAI

Production RAG, Agentic & Evaluation Pipeline

Click any node to inspect my product & governance decisions

01. Data & Chunking Enterprise Data Sources Vector Retrieval & Policy 02. RAG & Agentic LLMs + Agent Workflows Confidence Thresholds 03. AI Evaluation Offline Golden Datasets Online Hallucination Guard 04. Live Telemetry Claude Code + CCAI / GCP OKR & Operational KPIs
01. Enterprise Data & Chunking Governance: Led GenAI integration across enterprise data sources—defining chunking strategy, vector retrieval logic, strict confidence thresholds, and data governance policies before scaling to production.
Anthropic AI Fluency & Claude 101 (ID: 7umtj5tazqcw) Google AI Certified SAFe 6 POPM & CSPO McKinsey Leadership Accelerator Verizon AI Unlocked & CXO Award 2024

Career & ownership

Technical roots.
Product depth.
Delivery ownership.

16+ years across Telecom, Fintech, and Banking, including 12+ years in product delivery & ownership (8+ years as Product Owner / Product Manager) across India, Australia, the Philippines, Singapore, and US markets.

  1. AI Product Manager — GenAI & Conversational AI

    Verizon India · Chennai

    Own cross-functional squad of 6–8; guided POs & Junior PMs (indirect, no reporting line)

    Scaled B2C Customer Assist (8.3M+ sessions, 89% CSAT) and B2B Agent Assist (2,000+ daily agents, 35% AHT reduction). Designed offline golden-dataset and online monitoring eval frameworks, co-built an org-wide Gemini story tool (90% time saved), and built a live CCAI/GCP dashboard via Claude Code.

  2. Lead Product Owner — CX Platform & Digital Services

    Verizon India · Chennai

    Own squad; indirectly guided 4 Product Owners across 3 other squads

    Drove 75% automation of customer touchpoints in two cycles, expanded platform coverage from 40% to 100% across three Agile squads at 90%+ SAFe sprint velocity, and cut agent-handled queries by 25% via voice automation.

  3. Product Owner — Digital Banking & Lending Platform

    HCL Technologies · Chennai & Sydney, Australia (Onsite)

    Promoted from BA to PO · Coached 10 intern BAs to independent delivery in 90 days

    Onsite product anchor in Sydney for Commonwealth Bank of Australia's $15M Green Loan platform. Cut cross-team miscommunication by 60% and led REST API integration strategy to reduce support tickets by 40%.

  4. Product Implementation Analyst — Payments & Cards

    FIS Global · Chennai

    Primary product interface for Citibank Global US stakeholders; directed zero-failure Visa, Mastercard, and China UnionPay certifications across US, India, Singapore, and APAC (2M+ post-certification card transactions).

  5. Onsite Implementation Manager — Payments & Cards

    Betamonks Technology Factory · Manila, Philippines & Singapore

    Delivery lead (no reporting line) for a 5-member cross-functional team delivering Contactless EMV, cardless ATM, and Visa/Mastercard certifications for Southeast Asian banks.

  6. Software Engineer / Requirement Analyst & Support Engineer

    Zylog Systems & Suntech Systems

    Early-career engineering, banking/fintech requirements analysis, and technical issue diagnosis.

Core competencies

Strategy grounded in delivery.

Generative & Agentic AI

Generative AI · LLMs · Agentic AI · RAG Pipelines · Conversational AI · NLP · Prompt Engineering

AI Quality & Governance

AI Evaluation Frameworks (Golden Datasets & Online Monitoring) · Data Governance · Confidence Thresholds

Product Management

B2C & B2B Product Strategy · Roadmapping · Product Discovery · PRDs & User Stories · OKR & KPI Frameworks

Domains, Agile & Tools

Digital Banking & Payments · Enterprise SaaS · REST APIs · SAFe 6 / Scrum · Google CCAI · Gemini · Claude Code · Python · Figma · JIRA

Independent AI builds

Curiosity turned into working products.

Self-directed AI products and tooling built with Claude Code, Claude, and Gemini that keep my product judgment close to the metal.

01

FeatureIQ

Agentic competitor intelligence · In progress

  • Agentic AI
  • Claude API
  • Python
  • Next.js
Problem
Product teams lose hours manually tracking competitor releases and fragmented market signals across disparate channels.
Product decisions
Scoped the MVP around continuous signal tracking rather than a bloated research suite, pairing a Python service layer with a focused Next.js review UI.
AI approach
Uses Claude API and multi-step agentic workflows to ingest, classify, and synthesize competitor product changes into actionable briefs.
Current status
Active architecture and build in progress; designed as a working showcase of autonomous PM tooling.

02

WealthTracker

AI-enabled personal finance · Live build

  • AI Insights
  • NSE / BSE
  • Chart.js
  • AES Encryption
Problem
Indian retail investors juggle disconnected tools for NSE/BSE market tracking, IPO alerts, and portfolio health interpretation.
Product decisions
Unified NSE/BSE tracking and IPO alerts in a single dashboard with AES-encrypted local storage as a deliberate privacy-first trust feature.
AI approach
Layers AI-generated narrative insights on top of Chart.js visual analytics so users understand portfolio concentration and risk immediately.
Current status
Working end-to-end independent build demonstrating full-stack product specification and vibe-coding execution.

03

Portfolio Compiler

AI portfolio generator SaaS · MVP in progress

  • Document Parsing
  • pdf.js
  • Mammoth.js
  • LLM Narrative
Problem
Translating raw resumes and project docs into a structured, high-conversion portfolio is repetitive and hard to frame well.
Product decisions
Decoupled deterministic document extraction (PDF/Word) from LLM narrative synthesis to prevent hallucinated career claims.
AI approach
Combines pdf.js and Mammoth.js extraction pipelines with grounded LLM prompting to compile evidence-backed case studies.
Current status
SaaS MVP workflow in active development.

Mentoring & community

Learning forward. Bringing others along.

Beyond enterprise delivery, I actively mentor emerging product managers, career returners, and engineering graduates across three communities.

Airtribe · 'AI for PMs'

Mentoring aspiring and early-career Product Managers on modern AI product strategy, RAG evaluation, and mock interviews.

Women on Tech

Guiding career returners with 1:1 product coaching, portfolio structuring, and confidence-building interview preparation.

Mentor ToGo

Supporting engineering graduates with practical career roadmaps, transition strategies, and AI-enabled upskilling.

Always building. Daily workflows across Claude Code, Claude, and Gemini keep my product intuition anchored in shipping real tools.

What colleagues say

“Arun is a stellar, responsible leader. He has vast knowledge in GenAI… He builds great relationships with leaders and peers for cross-channel alignment. I would highly recommend Arun for any position he is applying for.”

Debbie Rulffes

Assoc. Director – Experience Mgmt, Verizon

“What impresses me most about Arun is his exceptional product vision. He articulates complex ideas effortlessly and brings innovative, forward-thinking strategy to the table.”

Liza Darshini

Sr. Product Manager, GenAI & LLM Strategy, Verizon

“He has a fantastic ability to take a complex product vision and break it down into clear, actionable steps… Arun would be a tremendous asset to any product organization.”

Tharini K S

Sr. Technical Digital Product Owner, AI & Data Science, Caterpillar

Read all recommendations on LinkedIn ↗

Start a conversation

Building an AI or FinTech product that needs production clarity?

Available immediately for Senior Product Manager roles, consulting engagements, and product collaborations across Product, Services, and Consulting firms.

Chennai, India · IST (UTC+5:30) · Comfortable overlapping EU, ANZ, and US hours · Replies within 24 hours

Email Arun Schedule a 30-min chat LinkedIn Call +91 73587 47323 Download updated resume ↓